Hyundai Certified Preowned

Common Questions about Hyundai CPO Program

John Amato Hyundai Superstore is the #1 Hyundai Certified Preowned Dealer in the State of Wisconsin.  Often when searching for a quality preowned vehicle, customers have several questions.  Here below are a few of the most common questions answered about the Hyundai Certified Preowned Program or (CPO)

What is Hyundai Certified PreOwned (CPO)?

Only Hyundai vehicles that meet our high program standards are eligible to become a Hyundai Certified PreOwned vehicle.  All Hyundai CPO vehicles must be current model year and up to four previous model years old, and have less than 60,000 miles on the odometer. All vehicles must pass a comprehensive 150–point quality assurance inspection and have a non-branded title as verified by a CARFAX® Vehicle History Report™.

What is a CARFAX® Vehicle History Report™ (VHR)? What disqualifying items eliminate a vehicle from earning Hyundai CPO status?

CARFAX® VHRs™ contains information that can impact a consumer’s purchase decision about a used vehicle by providing information such as major structural damage, total loss accident history, or title information. Hyundai’s CPO Program requires participating dealers to generate a CARFAX® VHR™ as a part of the certification process. Any vehicles with the following items are ineligible for inclusion as a Hyundai CPO vehicle.

BRANDS NON-BRANDED DAMAGE ODOMETER ISSUES BUYBACK/STOLEN
Damage Brands Total Loss Verified Rollback OEM Buyback
Odometer Brands Structural Damage, Fire Damage, Airbag Deployment Auction Odometer Problem Auction Manufacture Buyback
Buyback Brands Major Damage Indicators, Scrapped, Recycled, etc. Potential Odometer Rollback Currently Stolen
Grey Market
Taxi
Where can I purchase a Hyundai CPO Vehicle?

Hyundai CPO vehicles are sold exclusively through participating Hyundai dealers.  Simply hover your mouse over “Vehicle Search” on the menu bar and click “Locate a Dealer”. Type your zip code and locate the nearest selling dealer(s).

What warranty coverage is included with the purchase of a Hyundai CPO vehicle?

The Hyundai Certified Pre-Owned Powertrain Limited Warranty begins on the manufacturer’s original in-service date and odometer mile zero, and will be in effect from that date for a period of 10 years or 100, 000 miles – whichever comes first1. The warranty covers the repair or replacement of “Covered Components” which fail under normal use due to a defect in materials or workmanship2. Coverage is limited to those components and parts listed under the section “Covered Components” on the CPO Powertrain Limited Warranty Provisions form.

Find out more about the Hyundai CPO warranty on the “Certified Warranty” page under the “Learn About Certified” menu.

What types of service does Roadside Assistance include?

A 10-year / unlimited mileage roadside assistance plan is included with the purchase of a Hyundai CPO vehicle.  Roadside services include dead battery/jump start, flat tire change, lock-out service, gas delivery, and towing for any warrantable repair. Complimentary Roadside Assistance coverage is 24 hours-a-day, 7 days-a-week and 365 day-a-year and is available by calling 1-800-243-7766.

Is the Hyundai CPO warranty transferable?

Upon the sale of the vehicle (private party-to-private party), the CPO warranty is transferred and coverage is afforded to the new owner for the remainder of the 10-year / 100,000-mile CPO Powertrain Warranty term. The Hyundai Customer Connect Center at 1-800-633-5151 must be contracted to update Hyundai’s ownership records. Upon trade-in or sale of the CPO vehicle to a Hyundai dealer or any entity in the business of selling or leasing motor vehicles, CPO certification and Limited Warranty coverage ends.

Is SiriusXM® satellite radio included with the purchase of a Hyundai CPO vehicle?

Yes. Beginning September 12, 2014 Hyundai CPO customers receive 3-month of no-charge SiriusXM® “All Access” trial. This means Hyundai CPO customers can listen to all SiriusXM® premium programming including over 150 channels of satellite radio in their car as well as over 160 channels of SiriusXM® internet radio on a computer, smartphone or tablet for 90 days from the vehicle’s purchase date.  Customers purchasing a Certified Pre-Owned vehicle prior to September 12, 2014 receive 3-month SiriusXM® basic trial.

What other benefits are included with the purchase of a Hyundai CPO vehicle?

Travel Breakdown Protection will be provided for the duration of your Hyundai Certified Pre-Owned Powertrain Limited Warranty. In the event of a Mechanical Breakdown of a Covered Component, Hyundai will reimburse you for hotel lodging and restaurant expenses incurred, commencing the day after the claim is reported, providing you are in excess of 150 miles from home. Such expense shall be limited to $100 per calendar day and up-to $500 per occurrence.  You must receive prior authorization for travel expenses by calling 1-800-477-8089.

You will be allowed up to $35 per day for a maximum of ten (10) days for documented car rental expenses incurred if required due to a covered Mechanical Breakdown or manufacturer’s warranty repair.  You must receive prior authorization for rental expenses by calling 1-800-477-8089.  Rental reimbursement is limited to downtime warranty repairs and ends on the date of warranty repair completion.

 

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